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Cloverbelt Credit Union

Bill Pay Terms of Use

Your initial access of the Cloverbelt Credit Union ("Credit Union") Bill Pay service, whether through CU-Online or the Cloverbelt CU Mobile Banking app, represents your agreement to be bound by these Terms of Use and acknowledges your receipt and understanding of this disclosure.  In addition to this Terms of Use, the CU-Online & Cloverbelt CU Mobile Banking app Terms of Use also apply to the Bill Pay service.

 

Definitions

As used in this Terms of Use, “Service” means the Cloverbelt Credit Union Bill Pay service. “Payee” means the company, person or any other entity to whom you request a bill payment be directed.  “Payment instructions” means the information you provide to the Service for a bill to be paid to your Payee (payee name and address, account number, payment date, etc.).  “Payment Account” means your checking or savings account at the Credit Union and, if there are insufficient available funds in your account, any available balance of your line of credit loan at the Credit Union.  “Business Day” means Monday through Friday, excluding Federal holidays.  “Payment Date” means the Business Day you choose to have a payment withdrawn from your Payment Account.  “Cutoff Time” means approximately 7:00 AM and 2:00 PM on each Business Day. 

Bill Pay Service
By providing Payment Instructions, you authorize the Service to follow those instructions, debit your Payment Account and send a check or electronic payment to your Payee.  The Payment Date you select should be no less than five (5) days before the actual due date.  The Service has no liability for late charges or fees you incur if we follow the properly executed Payment Instructions you provide.  If the Service does not follow the properly executed Payment Instructions you provide, for example if we fail to process the payment, you will be reimbursed for late charges or fees you incur.  If the Payment Date falls on a weekend or holiday, the payment will be processed according to the preference you selected when setting up the payment (either the business day before or after). 

The Service will use its best efforts to make your payments properly. However, the Service has no liability if it is unable to complete a payment because of the following circumstances:

  1. If, through no fault of ours, your Payment Account does not contain sufficient funds to complete the payment;
  2. The bill payment processing center is not working properly and you know or have been advised by the Service about the malfunction before you execute the transaction;
  3. The Payee mishandles or delays a payment sent by the Service;
  4. You have not provided the Service with the correct name, address, phone number or account information for a Payee;
  5. Circumstances beyond the Service's control (such as, but not limited to, fire, flood, inclement weather or interference from an outside force) that prevent the proper execution of the transaction.

If none of these five (5) exceptions apply, if the Service sends an incorrect amount to a Payee or sends payment to an incorrect Payee, the funds will be returned to your Payment Account and the correct payment will be made.

Payment will be made to your Payee either electronically via ACH or by check. The method of payment is selected by the Service and will depend on the processing method that can be accommodated by the Service and the Payee. There is a maximum amount of $10,000 per payment processed, a maximum of $15,000 in payments per day with a monthly maximum of $20,000. All bill payments withdrawn from your account will appear on your monthly account statement and under the "Bill Pay History" section of the Bill Pay site.

A bill payment is a "Pending Payment", starting from the time you enter Payment Instructions until the payment is "In Transit." A bill payment is "In Transit" starting at the Cutoff Time on the Payment Date. A bill payment is considered "Processed" on the Business Day you selected as the scheduled Payment Date. You may edit or cancel any "Pending Payment", including recurring bill payments. There is no charge for editing or canceling a Pending Payment.

The Credit Union's ability to initiate a stop payment request on a "Processed" payment will depend on the payment method, whether or not a check has cleared and if there is reasonable opportunity for the Service or Credit Union to act on the request. If you want to stop any payment that has already been processed, you must use the “Chat Now” link or toll-free phone number on the Bill Pay screen or contact the Credit Union using one of the methods below. Although every effort will be made to accommodate your request, the Credit Union will have no liability for failing to do so. You may also be required to submit your stop payment request in writing within fourteen (14) days.

Non-sufficient Available Funds
In using the Service, you are requesting that a payment be withdrawn from your Payment Account. Bill Pay will attempt to withdraw funds from your account for up to 5 days.  If funds remain unavailable on the 5th day, the payment will not be processed.  If we are unable to complete the transaction because there are not sufficient available funds in your Payment Account, the payment will not be processed.


Person to Person (P2P) Payments
P2P payments are used to send money to an individual.  Most terms of use that apply to the Bill Pay Service also apply to P2P payments, including the definition of business days, cutoff times, limits of liability, and the response to non-sufficient available funds.

Payments made using the routing and account number of the receiver have a maximum amount of $1,000 per payment with a daily maximum of $2,000 in payments.  Payments made by providing an access code to the receiver  have a maximum amount of $2,500 per payment with no daily maximum.

Member to Member (M2M) Payments
M2M payments are used to transfer money into the account of another Cloverbelt Credit Union member.  There is no limit to the dollar amount or frequency of M2M transfers.

Prohibited Payments
The following payment types are prohibited through the Service:

  1. Obligations payable to Cloverbelt Credit Union
  2. Income, property and other types of tax payments
  3. Court ordered payments such as, but not limited to, child support and maintenance
  4. Payments to payees outside of the United States or its possessions/territories

The Service reserves the right to refuse to pay any person or entity to which you may direct a payment. The Service will notify you if it decides to refuse to pay a person or entity designated by you. This notification is not required if you attempt to pay a prohibited payment, as listed above.  United States and its possessions/territories (American Samoa, Guam, Marshall Islands, Micronesia, N. Mariana Islands, Palau, Puerto Rico and the Virgin Islands),

Access and Fees
The Bill Pay service is free as long as you pay at least one bill each month.  However, after 6 continuous months of inactivity, your Bill Pay access will be disabled. 

You are responsible for all telephone access fees or internet service fees that may be assessed by your telephone and/or internet service provider.

Termination or Discontinuation
For security purposes, we require that you notify us of your request to terminate your Bill Pay access using one of the contact methods at the end of this disclosure. 

The Credit Union reserves the right to limit or deny Bill Pay access for any account, for any reason, without advance notice.


Your Liability for Unauthorized Transfers
Please refer to the CU-Online & Cloverbelt CU Mobile Banking App Terms of Use for information on your liability for unauthorized transfers or payments. 


Errors and Questions
Please refer to the CU-Online & Cloverbelt CU Mobile Banking App Terms of Use for what to do in case of errors or questions about your electronic transfers or payments.  CU-Online & Cloverbelt CU Mobile Banking App Terms of Use 


Privacy Policy
You’ll find our Online Privacy Policy here and our Privacy Notice here.  You can also request a printed version of our Privacy Policy or Privacy Notice  by contacting us using a method listed at the end of this disclosure.


Updates to the Bill Pay Terms of Use
We reserve the right to modify the CU-Online & Cloverbelt CU Mobile Banking App Terms of Use at any time.  If we make material changes to this policy, we will change the “Last Updated” date at the end of this policy.  Any changes we make to our CU-Online & Cloverbelt CU Mobile Banking App Terms of Use are effective as of this Last Updated date and replace any prior Terms of Use.

Contact Information

In person at:
Cloverbelt Credit Union
110 McIndoe St
Wausau WI 54403


By mail at:
Cloverbelt Credit Union
PO Box 659
Wausau WI 54402-0659


By phone at:
715-842-5693
866-214-1395 (toll free)


By email at:
ccu@ccuwausau.com

Online using the “Message” feature in CU-Online or the Cloverbelt CU Home Banking app


Last updated 3/25/2024