Debit/ATM Card
Lost or Stolen Cards
- To report a lost or stolen MasterCard debit card please call 1-833-462-0798.
- To report suspected fraud on your MasterCard debit card, please call 1-833-462-0798.
- To report a lost or stolen Visa credit card, please call 1-800-558-3424.
- To report a lost or stolen Home Equity Line of Credit MasterCard, please call 1833-541-0777
- For after hours help with your Verified by Visa sign-on, call 1-800-807-2979.
Debit Card
The CCU debit card makes everyday purchases quick and easy. Pay merchants online, in person, by mail or by phone directly from your checking account without ever writing a check. You can use the CCU debit card at any merchant that displays the MasterCard logo. CCU debit cards can also be used in the Apple Pay, Google Pay and Samsung Pay wallets. Contact us for more information about mobile wallets.
Enjoy free withdrawals, transfers and balance inquiries 24 hours a day at all CCU ATMs and at over 40,000 ATMs across the country displaying the MoneyPass logo. For a complete list of MoneyPass ATMs, download the free MoneyPass app, visit www.moneypass.com.
There is no fee for a CCU debit card. Members have the option to select their own PIN with a quick phone call or in person at a CCU ATM. Unique card numbers are issued for multi-card accounts so if one card is lost, stolen or involved in a breach, only the affected card needs to be replaced.
Use our FREE CardValet app, which helps you protect your accounts from fraud using 24/7 services such as the ability to turn your card ON/OFF and set custom alerts. For instructions on how to use the CardValet app, download our helpful Quick Reference Guide.
For information related to overdrafts, check out Understanding Overdrafts explaining how your available balance is calculated and how your available balance can differ from your account balance.
If you previously asked us to authorize and pay ATM and one-time debit card transaction if your account does not have a sufficient available balance and want to withdraw that authorization, print, complete and submit our Confirmation of Consent PDF form.
If you previously asked us to authorize and pay ATM and one-time debit card transaction if your account does not have a sufficient available balance and want to withdraw that authorization, print, complete and submit our Confirmation of Consent PDF form.
IMPORTANT NOTICE: Due to the high volume of card fraud throughout the United States, it was necessary to make changes to our card rules to help protect our members from fraud. If you plan to use your CCU debit or ATM card outside of Wisconsin, please notify CCU first to ensure your card will work while you are traveling. You can do so by calling or stopping in to any CCU office.
To further minimize debit card fraud, online transactions made outside of the US and Canada in excess of $150 are blocked. Please contact us if you need to make this type of purchase and, after verifying your identity, the transaction limit can be temporarily removed. (7/20/17)
ATM Card
CCU’s ATM Card allows you to make cash withdrawals from your CCU savings account at any time of the day or night at CCU ATMs and at over 40,000 ATMs across the the country displaying the MoneyPass logo. For a complete list of MoneyPass ATMs, download the free MoneyPass app, or visit www.moneypass.com.
There is a $10.00 fee assessed every 3 years for the CCU ATM card.
For more information or to apply for a debit or ATM card, stop in or call any CCU office.